Frequently Asked Questions (FAQ)

Yes, we offer customization and personalization options on select jewellery pieces. You can choose to engrave initials, names, or special messages. For more details, please contact our customer service team.

To keep your silver jewelry looking its best, follow these care tips:

• Store your jewelry in a cool, dry place, preferably in a jewelry box or pouch.
• Avoid exposing your jewelry to harsh chemicals, including perfumes and cleaning products.
• Clean your jewelry regularly with a silver polishing cloth to remove tarnish and restore shine.
• Remove your jewelry before swimming, exercising, or engaging in activities that may cause exposure to sweat or chemicals.

We offer a 7-day return and replacement policy. If you’re not satisfied with your purchase, please contact us within 7 days of receiving your order. For detailed information on how to return or replace an item, please refer to our [Return and Replacement Policy].

Shipping times vary depending on your location and the shipping method chosen at checkout. Typically, orders are processed within 2 business days, and standard shipping takes 7 to 10 business days. Expedited shipping options are available at checkout for faster delivery.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on the carrier’s website.

We accept various payment methods, including credit and debit cards (Rupay, Visa, MasterCard, American Express), UPI, and other secure payment options. Payment details are processed securely to ensure your privacy.

If you receive a damaged or incorrect item, please contact our customer service team immediately at [hello@oldsilver.in/+91 8461017745]. Provide your order number, a description of the issue, and any relevant photographs. We will assist you in resolving the issue promptly.

Once an order is placed, it is processed quickly to ensure timely delivery. However, if you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but changes or cancellations may not be possible if the order has already been processed or shipped.

Our customer service team is here to help! You can reach us via:

• Email: hello@oldsilver.com
• Phone: +91 8461017745
• Contact Form:  We strive to respond to all inquiries within 2-3 business days.

For more information about our company, our values, and our story, please visit our About Us page.